IBM Watson Workspace is built for teams who work together on a regular basis. It’s perfect for anyone who needs to connect often, communicate frequently, and stay aligned regularly. Whether it’s your team, squad, or clients, a group or one-on-one, Watson Workspace promises seamless communication for everyone.
IBM Watson Workspace
- Persistent group chat
- One-on-one direct messaging
- Video and Audio Calls
- File sharing and storage
- Unlimited searchable history with modifiers
- Push and email notifications + Real-time status indicators
- Built-in Watson artificial intelligence
- Native apps for MacOS, Windows, iOS and Android
- Open APIs and third-party apps
- SAML-based single sign-on (SSO)
- Enterprise security and controls
- Dedicated customer support
IBM Watson Marketing Insights
To better attract and retain customers, many marketing teams strive to create more targeted interactions. Using customer data to drive those interactions is essential. Yet marketing professionals often struggle to make the most of the customer data they collect.
Importantly, many marketing teams also depend on data scientists to generate customer insights. That reliance can slow innovation and make it difficult to fine-tune efforts on the fly. Marketers need ways to achieve a deeper understanding of customers, improve segmentation, anticipate behaviors and use new insights to prioritize their next moves—all without requiring deep, technical expertise.
Stay One Step Ahead of Your Customers with Watson Marketing Insights
Connecting the Dots to Better Customer Experiences - Video
Five best practices for understanding customer journeys
Today’s digital consumer is engaged, empowered and mobile. With the explosion of smartphone and tablet use, critical interactions can occur anywhere, anytime. The majority of customer interactions now happen over multiple visits, across a number of channels.
To truly understand customers and provide the high-quality, consistent experience they expect at every touchpoint, brands must clearly understand how customers interact with them across a complex mixture of interactions.